Ranch and Coast Electric

Privacy Policy

Last updated: January 2025

Introduction

Ranch and Coast Electric ("we," "us," or "our") operates the website at ranchandcoastelectric.com. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

We respect your privacy and are committed to handling your personal information responsibly. We do not sell your personal information to third parties.

Information We Collect

Information You Provide

When you fill out our contact form, request an estimate, or otherwise reach out to us, we may collect:

  • Your name
  • Phone number
  • Email address (if provided)
  • Your city or service location
  • The type of electrical service you need
  • Any details you include in the message field

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • Your IP address
  • Browser type and version
  • Pages you visit on our site
  • The date and time of your visit
  • The referring website or search engine
  • Device type (desktop, mobile, tablet)

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiry and provide estimates for electrical services
  • Schedule and perform electrical work
  • Follow up on completed projects to ensure satisfaction
  • Send service-related communications
  • Improve our website and services

How We Store and Process Your Information

Customer Relationship Management (CRM)

When you submit a contact form or request an estimate, your information is stored in our customer relationship management (CRM) system powered by Odoo. This allows us to manage your project, schedule appointments, and provide timely follow-up.

Email Communications

We use Brevo (formerly Sendinblue) to send transactional emails, such as estimate confirmations and appointment reminders. Your email address is shared with Brevo solely for the purpose of delivering these service-related communications. We do not use your email for unsolicited marketing.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: With trusted third-party tools (Odoo CRM, Brevo email) that help us operate our business. These providers are contractually obligated to protect your data.
  • Legal requirements: If required by law, court order, or government regulation.
  • Business protection: To protect the rights, property, or safety of Ranch and Coast Electric, our customers, or the public.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of non-essential communications

To exercise any of these rights, contact us at mbriglio@ranchandcoastelectric.com or call (708) 378-6058.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, contact us:

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